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There are also general differences in terms of how live chat widgets function.Some of the tools just put up an image on your website that tells the visitor that an operator is online.When there is no chat agent online you can usually choose whether the chat client will simply disappear or turn into a contact form.This will help you with phrases that are used frequently; “Hello, how can I help you today? While this can save a lot of time, you should avoid overdoing it as it can sound like a robot when the answer is not really tailored to the visitor’s question.
This way you will be able to reach a lot more customers.This is great in case you want to assess the quality of your support agents.By using live analytics you can see where your visitors are from, which page they are on and what has referred them to your website (e.g. This is very useful in order to gain further insights on your visitor’s background, especially when you intend to start chats with visitors that seem most promising.When a customer starts a conversation the widget will expand to its full size.There won’t be a separate window and the chat will remain active even if the visitor browses to another page on your website.