Symantec virus definitions updating
There are some articles at Symantec about Live Update problems and the client upgrade process. With regards how our client update, we just update the primary server and then all teh clients update from that.
Unfortunately their URLs aren't very user friendly so if you seach for the documents by ID its easier see the section on "Installing Symantec Anti Virus Corporate Edition " Installing Symantec Anti Virus Clients 1999051716282513 "Live Update Administration Utility is configured correctly but fails to update clients" 2000102014521913 "Live Update fails when downloading updates for Symantec products that are not installed" 2001020610103613 "All Symantec products installed on your computer are up to date . I presume that's not classed as a client Live Update? Matt You're running an internal Live Update server.
What is even more concerning is that on the PCs with the problem I've uninstalled SAV through add&remove programs and even done it manually from the Symantec manual uninstall document but each time I reinstall it those PCs have the same problem. This is an urgent request, unfortunately for me Many thanks! ) that this can be caused by the clients not knowing about the license file that SAV installs when it's activated/registered.
Have you tried doing a manual Live Update on the workstations.
Back to top Symantec's Intelligent Updater is an alternative to Live Update for obtaining the most recent virus definitions.
Intelligent Updater is less convenient to use than Live Update, because it is a manual process.
In the end we used the Live Update server's LAN IP address in the server settings and that fixed all the failed update problems.The failing clients are a mixture of XP, 2000, NT and are all on different hardware so I can find no similarities there.They are all picking up their policies from the server and are displaying our customised message that pops up when the virus definitions get out of date so it's strange that they don't see there is a virus update too.I assume you're running your own Live Update server?We had some problems recently where Live Update was installed on a W2K Domain Controller with LAN and Internet NICs and as a result the Active Directory DNS zone for the domain kept being updated by Net Logon.
We haven't set up a secific site Live Update server. It gets the updates from Symantec, all your clients get their updates from your Live Update server.